Pharmacy and group licences are priced per store: email us for a quote.
What to include
- Your phone model, the Eir Count version and the iOS or Android version. Eir Count shows all three on one line in Settings.
- What you were doing, what you expected and what happened. For a count, say how many units were on the tray and what Eir Count showed.
- A screenshot, if it helps. For a counting problem you can also use Settings › Send to support (photos & logs). It attaches the counts' photos and the app's technical log, and leaves out Rx numbers, initials and notes unless you choose to include them.
Please keep patient information out of anything you send us: no patient names, health numbers or prescription labels in emails, screenshots or photos.
Cancel your subscription
Subscriptions are billed by Apple or Google, so you cancel in your App Store or Google Play account. Deleting the app does not cancel a subscription.
iPhone (App Store)
- Open the Settings app and tap your name.
- Tap Subscriptions, then Eir Count.
- Tap Cancel Subscription.
Android (Google Play)
- Open the Google Play Store app and tap your profile picture.
- Tap Payments & subscriptions, then Subscriptions.
- Choose Eir Count and tap Cancel subscription.
The subscription screen in Eir Count also links to these pages.
After you cancel, the subscription stops renewing and you can keep counting until the end of the period you have paid for. Refunds are decided by Apple or Google under their own policies.